Log In  |  Become a Member  |  Shopping Bag
Home > FAQ
Frequently Asked Questions (FAQ)
How do I contact Ya Los Angeles?
Corporate Office
(show orders and on-line orders)
1324 East 15th St. Suite 201
Los Angeles, CA 90021

T. 323.262.8001
F. 323.262.8002
web@yalosangeles.com

Showroom (walk-ins welcome)
1100 S. San Pedro St. #B-2
Los Angeles, CA 90015
T. 213.765.8000
F. 213.747.3285

store@yalosangeles.com
 

How can I gain access to Ya Los Angeles website?

Please register by clicking on the Become a Member icon and providing your business information. After you register, please allow up to two business days for you to gain access. During this time, we determine if you are eligible. If you need immediate assistance, contact us at
web@yalosangeles.com or 323-262-8001.
 

What are the browser recommendations for shopping at Ya Los Angeles?

For optimal performance, we recommend Internet Explorer version 7.0 or higher or Firefox version 3.5 or higher. Please be sure that JavaScript and Cookies are enabled; both are required to complete online transactions. In addition, we recommend that you set your monitor to a 1024x768 pixel resolution or higher to best view the entire site.


What do I do if I forget my user ID and password?
Please send us an email at web@yalosangeles.com or call us at 323-262-8001.


How do I receive special offers from Ya Los Angeles?
Please register on our website to get up-to-date news and special offers.


How can I unsubscribe from receiving emails from Ya Los Angeles?
Please email us at web@yalosangeles.com with the subject titled UNSUBSCRIBE, and we will gladly remove you from our list.


Do you have a catalog?
Currently we do not. To view our collection, please register on our website or visit us at Markets we participate in… Fame, Magic, Dallas, Atlanta, and Chicago.


Who does Ya Los Angeles sell to?
We are a wholesale company, so therefore our website is not for individual retail shopping at this time. We thank you for your interest and apologize for the inconvenience. You can always contact us regarding stores that carry our line in your area.


What if a store near me carries Ya Los Angeles? What do you do in this situation?
We try our best to protect the interest of our loyal customers. We will try to not sell the same style in the same color to a competing store in the area. We recommend ordering styles that you are interested in, including immediate styles and future deliveries.


What forms of payment do you accept?
Credit card (VISA, MasterCard, American Express, Discover only)
Factor (Net 30) through Finance One


Do you accept credit card information over the phone?
Because of the increasing problem of identity theft, we do not accept this information over the phone. We need a form with all pertinent information including the signature of the cardholder.


What is factoring? Which company do you factor with?
Factoring involves the sale of accounts receivable (invoices) to a factoring company by a business owner.  The sale is accomplished through a transaction called an assignment.  Depending on the creditworthiness of the end-payer (the one who has to pay the invoice on the due date), the invoice is classified as either approved or non-approved. 

A factor will provide its clients advances (loans) against these accounts receivable.  The advance rate is pre-determined at the time of opening an account at a factor.  The factor usually carries out the collection of invoices that it has purchased. Ya Los Angeles factors with Finance One. 


Finance One, Inc.
801 South Grand Ave., Suite 1000
Los Angeles, CA 90017
Tel: 213-430-4888
Fax: 888-377-0286


Are we charged ahead of time for future orders, or as they come in?
We charge only for orders that are physically available and ready to ship.


What is your cancellation policy?
Please note that once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to cancel your order.


What is your returns policy? How do I make a return or an exchange?
Once you receive your merchandise, please check the contents immediately. All requests for returns must be submitted via email, phone, or fax. (returns@yalosangeles.com, phone: 323-262-8001, fax: 323-262-8002)

We will only consider return requests for damaged and miss-shipped items. No returns will be accepted without prior written authorization and without an RA number.


Is there a minimum that needs to be purchased?
We do not set a minimum amount that needs to be purchased. However our merchandise is pre-packed in six pieces per style per color (2 smalls, 2 mediums, 2 larges). We also would like for our first time clients to order a couple of different styles so that you can get a good representation of Ya Los Angeles in your store.


What sizes do you carry?
We carry small, medium, and large only. For reference, our large fits a size 8/10, but of course certain styles are forgiving.


What is a pre-pack?
A pre-pack is six pieces per style, per color (2 smalls, 2 mediums, and 2 larges). Unfortunately, we cannot make any changes to the pre-pack, i.e. reduce quantity or exchange sizes.


Does Ya Los Angeles sell broken packs?
No. We sell only pre-packs (6 pieces).


Can you hold my merchandise that is in stock until I'm ready to take it?
We cannot hold merchandise that is ready to ship. Because our inventory is constantly changing, we recommend taking your merchandise as soon as it becomes available to ship.


Can I combine multiple orders or add additional items to my order once it has been placed?
Please note that once your order is submitted, we begin processing your order, which entails a number of steps. You may add additional items to your order, but this may delay the shipping of your order. Please contact us (web@yalosangeles.com or 323-262-8001) to discuss.


The item I want is out of stock. What can I do now?
You can contact us via e-mail or phone (web@yalosangeles.com or 323-262-8001). We can check to see if a few packs are still available.


What is a back-order?
We sometimes have merchandise for sale that has not yet been received at our distribution center or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.


Do you charge sales tax on any item?
We do not. We only add shipping charges to the order.


Do I have to pay for shipping?
Yes, we add shipping costs to every box that is shipped. The freight cost depends on the weight of the box and the destination. You may provide us with your UPS account information if you would like the freight cost to the be billed to you.


How soon will my order be shipped?
It takes 1-3 business days to process orders once payment information is received (complete credit card authorization forms, factor approvals).


How can I request expedited shipping, i.e. I need it tomorrow, or by Friday of this week?
Please make sure you specify shipping transit times by choosing the correct one when you place your order (ground, 3rd day select, 2nd day, and overnight). You can also send an e-mail (web@yalosangeles.com), call us (323-262-8001), and/or add a note/remark when you place your order on-line.


How do I change the shipping address?
Please make the changes when you check-out. This is very important. We want to make sure your order ships to the correct address which may be different from your billing address or your previous shipment address.


What is the procedure to ship internationally?
We ship using UPS domestically and internationally, but because of the high cost of using UPS internationally, most of our customers have set up a freight forwarder for their orders.


How often are the styles updated?
We update our styles and inventory daily, so it's best to visit our website everyday to see our newest additions.


Can I use the pictures on your website?
The pictures are only available to registered customers who have placed an order of the specific styles.  Otherwise, if you would like to gain access to the pictures, please contact us at web@yalosangeles.com or 323-262-8001.


What is your private policy?
Yalosangeles.com has created this privacy statement to demonstrate our firm commitment to protecting your privacy in all aspects of our business, from websites and print publications to trade shows, events and conferences.
This privacy statement discloses what information we collect and how we use it. 



Information Collection and Dissemination
In general, you may visit this website without identifying yourself or revealing any personal information. As you browse our website, the site collects log file, IP address of your computer, and other standard tracking data we use to evaluate site traffic and usage patterns. Such information is aggregated with tracking data from all site visitors. We use the information to personalize the site according to your individual visitors preferences based on the aggregated information. We also use the aggregated information to evaluate products and services we may offer to you.

Some portions of this website may require you to give us personally identifiable information such as your name, job title, company, physical mailing address, e-mail address, telephone and fax numbers (Personal Information). If you opt to provide us with Personal Information, we use it primarily to deliver the service you requested. If you submit Financial Information, we use that information primarily to verify your credit and collect payments for your purchases, orders, registrations, etc.


Information on Children
As a business-to-business company, we do not collect information from children. On-line registration and web site usage is restricted to adults who are professionally engaged in the business we serve. 


Updating Visitor Information
You have the option of correcting, updating and modifying your Personal and/or Financial Information, or visitor profile, at any time and as often as desired. The only item of information you cannot change is your username ID selected at registration for a membership. 


Third Party and Affiliated Links
Our websites contain external links to other websites including suppliers, advertisers and affiliates. We have no control over, and are not responsible for, the content of, or information gathered by these websites. We do not claim to endorse any of these websites merely because they are linked to our websites.


Cookies
A cookie is a bit of data sent by a website through the browser to the computer of the user visiting the site and enables the site to return the results the browser expects. Yalosangeles.com uses temporary, session-specific cookies to ensure visits to its website are smooth and customized for the visitor. Such cookies allow us to provide a visitors browser with information tailored to the visitors preferences and needs. We use permanent or persistent cookies that remain on a visitors computer after the visitor leaves the yalosangeles.com website. However, our cookies neither reveal nor contain any identifying or personal data. Cookies also cannot read any information on a visitors computer or interact with other cookies on the visitors hard drive.

If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in the browsers settings. However, disabling the cookie support function of the browser will prevent our website from functioning properly, and you may not be able to utilize fully all of the sites features and information.

We use advertising companies to develop banner ads for our websites. These ads may contain cookies. These companies collect cookies sent to your browser through the banner ads, and we do not have control or access to this data.


Opt-out Option
Visitors to our websites can decide whether or not they want to receive targeted promotional information. On the visitor registration pages, prospective visitors can choose to allow yalosangeles.com to e-mail them with advertising and promotional information. Should visitors accept promotional e-mail from yalosangeles.com, any e-mail they receive will include instructions on how to be removed from yalosangeles.coms promotional e-mail list.


Security and Encryption
This website takes every precaution to protect your information. We use SSL encryption technology on all our websites, and a secure server to encrypt information transmitted between your browsers and our server. This ensures any data you submit to our websites such as credit card and payment information is transmitted securely over the Internet.


Notification of Changes
If we decide to change the privacy policy, those changes will be posted so that you are always aware of what information is collected, how it is used, and under what circumstances, if any, it is disclosed. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, you will be notified by way of a change in this privacy policy.


Your Acceptance of these Terms
By using our website, products or services, you signify your acceptance of the terms of the yalosangeles.com Privacy Policy. If you do not agree to the terms of the yalosangeles.com Privacy Policy, please do not use the website, products and/or services and exit the site immediately.